Utility Providers

Duke Energy

Phone: 800-621-3362

Electric provider


Phone: 812-274-2000

Link: Website

Internet service provider


Phone: 800-483-4000

Link: Website

Internet service provider

Vectren/ CenterPoint Energy

Phone: 800-777-2060

Link: Website

Natural gas and electric providers

Garbage & Recycling

Phone: 812-265-8304

Link: Website

The Madison Streets Department handles garbage pickup and recycling. Garbage collection is done weekly. Biweekly recycling is a free service provided to the citizens of Madison. To find out when these services are available in your neighborhood, please call Madison Streets Department at 812-265-8304. The fee for garbage pickup is $8 per month and is added to your monthly water / sewer bill.

Madison Water Company

Phone: 812-265-8312

Link: Website

The City of Madison Utilities Department contains four departments: the Water Department, the Wastewater Department, the Stormwater Department and the Utility Billing Office. The Madison Water Department is responsible for providing water to approximately 6300 customers in the City of Madison and provides water to the Canaan Water Department, the Dupont Water Department and the Ryker’s Ridge Water Department. The Madison Water System consists of seven wells: five located at the west end of downtown and two located at the east end of downtown. There are three elevated water storage tanks: two on the hilltop and one at the top of Hanover hill near the intersection of 56/62. The department also has three in-ground storage tanks: one is located at the east end of Madison behind the Hillside Inn and the other two are located near the northern end of the Madison State Hospital property.

Federal Emergency Management Agency (FEMA) 

Phone: 800-621-3362

Link: Website

The Federal Emergency Management Agency (FEMA) employs more than 20,000 people nationwide. Headquartered in Washington, D.C., there are 10 regional offices located across the country. FEMA leverages a tremendous capacity to coordinate within the federal government to make sure America is equipped to prepare for and respond to disasters.

Pension Benefit Guaranty Corporation

Phone: 800-400-7242

Link: Website

Since 1974, PBGC has protected retirement security and the retirement incomes of over 33 million American workers, retirees, and their families in private sector defined benefit pension plans. PBGC is passionate about delivering the highest level of customer service, providing financial support, ensuring information is accurate and up-to-date, and protecting your information. 

Social Security 

Phone: 800-772-1213

Link: Website

Social security official website resource  

Taxpayer Advocate Service

Phone: 317-685-7840

Link: Website

The Taxpayer Advocate Service is an independent organization within the IRS and is your voice at the IRS. Their job is to ensure that every taxpayer is treated fairly, and that you know and understand your rights as a taxpayer, offering free help to guide you through the often-confusing process of resolving tax problems. 

Temporary Assistance for Families in Need

Phone: 800-622-4932

Link: Website

Temporary Assistance for Needy Families is a program that provides cash assistance and supportive services to assist families with children under age 18, helping them achieve economic self-sufficiency. 

U.S. Department of Labor Employment & Training Administration

Phone: 877-US-2JOBS

Link: Website

U.S. citizen resources for employment 

Vocational Rehabilitation 

Phone: 317-232-1319

Link: Website

For information regarding Vocational Rehabilitation Services, such as employment services, supported employment, assistive technology, transition services or the Independent Living Program, contact the area office nearest you. Click here to view map.

Volunteer Income Tax Assistance

Phone: 800-906-9887

Link: Website

The IRS's Volunteer Income Tax Assistance (VITA) and Tax Counseling for the Elderly (TCE) programs offer free basic tax return preparation to qualified individuals. The VITA program has operated for over 50 years. VITA sites offer free tax help to people who need assistance in preparing their own tax returns, including:

  • People who generally make $60,000 or less
  • Persons with disabilities; and
  • Limited English-speaking taxpayers

In addition to VITA, the TCE program offers free tax help, particularly for those who are 60 years of age and older, specializing in questions about pensions and retirement-related issues unique to seniors.

Work One

Phone: 800-891-6499

Link: Website

WorkOne helps Hoosiers find a new or better job, choose a career, find a qualified employee, access training, improve job skills, or get workplace information, or file for unemployment benefits. Assists with application process and answering questions regarding eligibility.