ADA Grievance Procedure

The City of Madison Grievance Procedure
Under The Americans with Disabilities Act

  • File an ADA Grievance (online form)
  • File a Title II Request for Reasonable Accommodation (online form)

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City. The City’s Personnel Policy governs employment-related complaints of disability discrimination.

The complaint should be in writing and contain information about the alleged discrimination, such as the name, address, and phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be available upon request for persons with disabilities.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to: 

Mindy McGee
Human Resources/Purchasing/ADA Compliance
101 West Main Street
Madison, IN 47250
Phone: 812-265-8300

Within 15 calendar days after the receipt, Mindy McGee or her designee will meet with the complainant to discuss the issue and possible resolutions. Also within 15 calendar days of the meeting, Mindy McGee or her designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the City and offer options for the substantive resolution of the complaint.

If the response by Mindy McGee or her designee does not satisfactorily resolve the situation, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the Mayor or his designee.

Within 15 calendar days after receipt of the appeal, the Mayor or his designee will meet with the complainant to discuss the complaint and potential resolutions. Within 15 calendar days after the meeting, the Mayor or his designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by Mindy McGee or her designee, appeals to the Mayor or his designee, and responses from these two offices will be retained by the City for at least three years.

(This is Attachment B to Settlement Agreement between the United States of America and the City of Madison, Indiana in DJ# 204-26S-156)