Water & Sewage

Activation/Deactivation

For customers activating or deactivating a water account, there is a one business day waiting period. Please plan accordingly.

For people renting and needing water turned on, there will be a $150 deposit. Deposits must be made in person. Please bring a picture ID and your landlord’s contact information to including; name, phone number, and address. 

*Checks, cash, and cards are all accepted forms of payment

Pay Your Bill

Customers can pay water bills online HERE

Non Payment

For customers who are disconnected due to non payment:

  • Generally, the disconnections will be done from approximately 8 a.m. until all disconnections are completed.
  • Re-connections begin to occur at approximately 1 p.m. for all customers who have come in and paid their past due bill and their re-connection fee of $25.
  • Every customer that comes in by 2 p.m. will be reconnected the same day.
  • Customers that come in after 2 p.m. will be reconnected on the next business day.

Miscellaneous Fee

The miscellaneous fee on the water bill is primarily for the maintenance and upkeep of the fire hydrants throughout the city. However, it is also used to bill customers who have their own private fire hydrants and for customers (mostly businesses) that have sprinkler systems in their establishments. Every customer is charged a certain amount for the hydrant fee depending on the size of the meter; the larger the meter, the higher the fee.

Boil Water Advisory

For anyone that comes under a boil water advisory, those who experience low to no water pressure are advised to boil water intended for consumption over the next 48 hours. Water used for consumption must be boiled for 3-5 minutes. For dishwashing in private residences, a few drops of bleach per gallon of water will also provide adequate disinfection.

2019 Water report

Find the Madison Water Department’s Annual Water Quality Report for 2019 (PDF)