Pay Your Water Bill

Online Payment

The Water Department is now offering a new service: the ability to pay your bill without coming to the office! This is a secure service offered through eGov Strategies that allows you to see your water bill, payment history, and use your credit/debit card to pay your bill online.


eGov Strategies charges a convenience fee for all payments made through their online payments. A fee of $1.50 or 2.49% of the payment (whichever is greater) is required for all Internet transactions. The City of Madison does not receive any of the processing fees. All payments made are processed the next business day.

Payment In Person / By Mail

Automated Clearing House (ACH) payment is now available. (Payment is taken directly out of your checking account on the due date and you still receive a monthly bill showing your usage and the amount of the bill that will be taken out on the due date.) Never have a late bill again with ACH.

Helpful Payment Information

  • Credit and debit card transactions (Master Card, VISA, or Discover) are accepted inside only.
  • The returned check fee is $20.
  • There is a drop box located next to the drive-through for payments after hours. Make sure to include the right side of your bill with payment. There are no envelopes provided, please supply your own envelope for your payment.