Account Activation / Deactivation
For customers activating or deactivating a water account, there is a one business day waiting period, so please plan accordingly. For people renting and needing water turned on, there will be a $150 deposit that must be paid in person.
2018 Water Report
Find the Madison Water Department's Annual Water Quality Report for 2018 (PDF)
Boil Water Advisory
For anyone that comes under a boil water advisory, those who experience low to no water pressure are advised to boil water intended for consumption over the next 48 hours. Water used for consumption must be boiled for 3-5 minutes. For dishwashing in private residences, a few drops of bleach per gallon of water will also provide adequate disinfection.
The miscellaneous fee on the water bill is primarily for the maintenance and upkeep of the fire hydrants throughout the city. However, it is also used to bill customers who have their own private fire hydrants and for customers (mostly businesses) that have sprinkler systems in their establishments. Every customer is charged a certain amount for the hydrant fee depending on the size of the meter; the larger the meter, the higher the fee.
Select the link on the left to pay your water bill online!
Learn More about the 2014 Smoke Testing of the Madison Sewers
For customers who are disconnected due to non payment of bill:
- Generally, the disconnections will be done from approximately 8 a.m. until all disconnections are completed.
- Reconnections begin to occur at approximately 1 p.m. for all customers who have come in and paid their past due bill and their reconnection fee of $25.
- Every customer that comes in by 2 p.m. will be reconnected the same day.
- Customers that come in after 2 p.m. will be reconnected on the next business day.